Fulfillment Policy

Before Day Of Service

Customers must confirm their shuttle service a minimum of one day before the service time and day. This can be done by simply calling  (808) 800-7171 or via email at info@honoluluprivatetransportation.com.

Upon Arrival
Please call or text (808) 800-7171 when you arrive at the baggage claim.

Before Departure Day

Please call or text  (808) 800-7171 one day before to confirm the pick-up time.


If a cancellation is made, a 15% fee will be applied due to processing fees.

Service Changes

You may call us at (808) 800-7171 during business hours (5:00 AM – 9:30 PM HST) or via email at info@honoluluprivatetransportation.com  (24 hours) to make any changes to your scheduled service.

Refund Policy

A 15% fee will be applied towards your total refund for processing fees.

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