Before Day Of Service
Customers must confirm their shuttle service a minimum of one day before the service time and day. This can be done by simply calling (808) 800-7171 or via email at info@honoluluprivatetransportation.com.
Upon Arrival
Please call or text (808) 800-7171 when you arrive at the baggage claim.
Before Departure Day
Please call or text (808) 800-7171 one day before to confirm the pick-up time.
Cancellation
If a cancellation is made, a 15% fee will be applied due to processing fees.
Service Changes
You may call us at (808) 800-7171 during business hours (5:00 AM – 9:30 PM HST) or via email at info@honoluluprivatetransportation.com (24 hours) to make any changes to your scheduled service.
Refund Policy
A 15% fee will be applied towards your total refund for processing fees.